Returns and Exchanges Policy - Vitavon

Our aim is to facilitate a smooth and hassle-free returns and exchanges process for our customers. Thus, we have established the following policy:

1. Eligibility:

Returns and exchanges are accepted within 30 days of the purchase date.

Items must be unused, in their original condition, and accompanied by the original packaging.

Customized or special order items cannot be returned or exchanged unless they are found to be defective.

2. Process:

To initiate a return or exchange, please contact our customer service team within the specified timeframe.

Provide details of your order and the item(s) you wish to return or exchange.

Our team will guide you through the necessary steps and provide a return shipping label if applicable.

3. Refunds:

Once we receive the returned item(s) and verify their eligibility, a refund will be issued to the original form of payment.

Please allow up to 7 business days for the refund to be processed and reflected in your account.

4. Exchanges:

If you prefer to exchange an item for a different size, color, or model, please reach out to our customer service team.

We will assist you in selecting the desired replacement and guide you through the exchange process.

Additional charges may apply if the exchanged item has a higher value.

5. Defective or Damaged Items:

If the item you received is defective or damaged upon delivery, please notify our customer service team immediately.

We will arrange for a replacement or refund, depending on the availability and your preference.

6. Return Shipping Costs:

In the event of an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.

For returns or exchanges based on customer preference, the customer is responsible for the return shipping costs.

We strive to provide exceptional customer service and ensure your satisfaction with every purchase. Should you have any questions or concerns about our Returns and Exchanges Policy, please feel free to contact our customer service team.